CNIT 235: Windows Desktop Support Technician

Spring 2006 Sam Bowne

Description · Schedule · Lectures · Projects · Links · Home Page

Scores posted 5-25 (includes all emails)

No More Open Lab Hours for Sci 214 are Currently Scheduled

Job Opportunity in Emeryville

Discount Microsoft Certification Tests -- $60

Windows XP Inside Out Second Edition

CRN: 36895   Sec: 501   Tuesday 6-9 pm   Science 215

Provides knowledge, skills, and practical methods to troubleshoot basic problems end users face running Windows XP Operating System and to configure and maintain common office applications in a network environment.

Upon successful completion of this course, the student will be able to:

A. Describe known problems associated with installations and upgrades of the Operating System
B. Apply service packs, patches, and application updates
C. Perform client configuration and customization
D. Troubleshoot system startup and user logon problems
E. Interpret various error messages and suggest appropriate solutions to the problems
F. Configure and troubleshoot hardware devices, such as displays, storage devices, and printers
G. Configure and troubleshoot security settings and security policies
H. Answer end-user questions related to application security
I. Demonstrate use of the Remote Desktop and Remote Assistance features
J. Set application compatibility settings
K. Analyze and resolve application installation problems
L. Manage email databases, including importing data, and fixing corrupted data

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Schedule (revised 1-31)

    Date     Quiz & HomeworkTopics
Tue 1-17  Ch 1 - Introducing Windows XP & Ch 2 - Installing and Configuring Windows XP
Tue 1-24   Ch 2 - Installing and Configuring Windows XP (continued) &
Ch 3 - Help and Support Options
Tue 1-31Quiz: Ch 1 & 2
Proj 1-3 due
 
Ch 4 - Installing, Uninstalling, and Managing Programs & Ch 5 - Setting Up and Troubleshooting Hardware
Fri 2-3 Last Day to Add
Tue 2-7Quiz: Ch 3-4
Proj 4-6 due
 
Ch 6 - Security Essentials &
Ch 7 - Managing User Accounts, Passwords, and Logons
Tue 2-14Class Cancelled
Tue 2-21Quiz: Ch 5-7
Proj 7&8 due
 
Ch 8 - Securing Files and Folders
Tue 2-21 Last Day to Request CR/NC Grading
Tue 2-28Quiz: Ch 8
Proj 9&10 due
 
Ch 9 - Securing Your Internet Connection &
Ch 10 - Tuning Up System Performance
Tue 3-7Quiz: Ch 9&10
Projects 11&12 due
 
Ch 11 - Tweaking the Windows XP Interface &
Ch 12 - Advanced Internet Explorer Options
Tue 3-14Quiz: Ch 11&12
Projects 13&35 due (skip Proj 14)
 
Ch 14: Configuring Shutdown and Power Management Options &
Ch 15: Automating Windows XP &
Appendix C: Using and Customizing Microsoft Management Console
Tue 3-21Quiz: Ch 14&15&App C
Projects 15&16 due
 
Ch 16: Windows Explorer for Experts &
Ch 17: Managing and Finding Files
Tue 3-28Quiz: Ch 16&17
Projects 17&18 due
 
Ch 18: Managing Disks and Drives
Tue 4-4Quiz: Ch 18
Project 19 due
 
Ch 23: Setting Up a Small Network
Tue 4-11 Holiday: No Class
Mon 4-17 Last Day to Withdraw
Tue 4-18No Quiz
Project 20 due
 
Ch 24: Tweaking and Troubleshooting a Small Network & Ch 25: Managing Shared Folders and Printers
Wed 4-19MDCST Review 6 pm S30 (room may change): Installing a Windows Desktop Operating System 
Tue 4-25Quiz: Ch 23&24
Projects 21-23 due
 
Ch 25: Managing Shared Folders and Printers
Wed 4-26MDCST Review 6 pm S30: Managing and Troubleshooting Access to Resources 
Tue 5-2Quiz: Ch 25
Projects 24-25 due
 
Ch 26: Remote Access Options &
Ch 27: Using and Customizing Outlook Express &
Ch 30: Performing Routine Maintenance
Wed 5-3MDCST Review 6 pm S30: Configuring and Troubleshooting Hardware Devices and Drivers 
Tue 5-9Quiz: Ch 26&27&30
Projects 26 & 28 due
Ch 31: Monitoring System Activities with Event Viewer &
Ch 32: Recovering After a Computer Crash
Wed 5-10MDCST Review 6 pm S30: Configuring and Troubleshooting the Desktop and User Environments 
Tue 5-16Last Class
Quiz: Ch 31-32
Projects 29 & 30 due
Ch 33: Troubleshooting Windows Errors &
Ch 34: Editing the Registry & Ch 13 - Managing User Profiles
Wed 5-17MDCST Review 6 pm S30: Troubleshooting Network Protocols and Services  
Tue 5-23 Final Exam: 6-9 pm SCIE 215

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Lectures

Policy

Ch 1 & 2 Lecture Notes       PowerPoint
   Ch 1: What's New in Windows XP
   Ch 2: Installing and Configuring Windows XP
Ch 3-5 Lecture Notes       PowerPoint
   Ch 3: Help and Support Options
   Ch 4: Installing, Uninstalling, and Managing Programs
   Ch 5: Setting Up and Troubleshooting Hardware
Ch 6 Lecture Notes       PowerPoint
   Ch 6: Security Essentials
Ch 7 Lecture Notes       PowerPoint
   Ch 7: Managing User Accounts, Passwords, and Logons
Ch 8-9 Lecture Notes       PowerPoint
   Ch 8: Securing Files and Folders
   Ch 9: Securing Your Internet Connection
Ch 10 Lecture Notes       PowerPoint
   Ch 10: Tuning Up System Performance
Ch 11 Lecture Notes       PowerPoint
   Ch 11: Tweaking the Windows XP Interface
Ch 12 Lecture Notes       PowerPoint
   Ch 12: Advanced Internet Explorer Options
Ch 13 Lecture Notes       PowerPoint
   Ch 13: Managing User Profiles
Ch 14 Lecture Notes       PowerPoint
   Ch 14: Configuring Shutdown and Power Management Options
Ch 15 & Appendix C Lecture Notes       PowerPoint
   Ch 15: Automating Windows XP
   Appendix C: Using and Customizing Microsoft Management Console
Ch 16 & 17 Lecture Notes       PowerPoint
   Ch 16: Windows Explorer for Experts
   17: Managing and Finding Files
Ch 18 Lecture Notes       PowerPoint
   Ch 18: Managing Disks and Drives
We will skip Ch 19 - 22
Ch 23 & 24 Lecture Notes       PowerPoint
   Ch 23: Setting Up a Small Network
   Ch 24: Tweaking and Troubleshooting a Small Network
Ch 25 & 26 Lecture Notes       PowerPoint
   Ch 25: Managing Shared Folders and Printers
   Ch 26: Remote Access Options
Ch 27 Lecture Notes       PowerPoint
   Ch 27: Using and Customizing Outlook Express
Ch 28 Lecture Notes       PowerPoint
   Ch 28: Sending and Receiving Faxes
Ch 30 Lecture Notes       PowerPoint
   Ch 30: Performing Routine Maintenance
Ch 31 Lecture Notes       PowerPoint
   31: Monitoring System Activities with Event Viewer
Ch 32 Lecture Notes       PowerPoint
   Ch 32: Recovering After a Computer Crash
Ch 33 Lecture Notes       PowerPoint
   Ch 33: Troubleshooting Windows Errors
Ch 34 Lecture Notes       PowerPoint
   Ch 34: Editing the Registry

Supporting and Troubleshooting Microsoft Office (Not in Textbook)       PowerPoint

Certification Review Handout 1: General info & Installation Questions

The lectures are in Word and PowerPoint formats.
If you do not have Word or PowerPoint you will need to install the
Free Word Viewer and/or the Free PowerPoint Viewer.



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Projects

Downloading MSDNAA Software
How to Read Your CCSF Email

How to Copy a Virtual Machine
Adjusting Network Settings on Drives L3, L6, L9, L12, L15, L18, and L21
How to Use the Sample Certification Test in S211 or S214

Proj 1 (Ch 2): Installing Windows XP Professional on a Virtual PC
Proj 2 (Ch 2): Additions and Updates
Proj 3 (Ch 3): Help and Knowledge Base
Proj 4 (Ch 2): File and Settings Transfer Wizard
Proj 5 (Ch 3): Remote Assistance
Proj 6 (Ch 2): Recovery Console
Proj 7 (Ch 5): VMWare Tools and Last Known Good Configuration
Proj 8 (Ch 6): Networking Wizard and Windows Firewall
Proj 9 (Ch 8): NTFS Permissions
Proj 10 (Ch 9): Internet Explorer Security
Proj 11 (Ch 10): Task Manager
Proj 12 (Ch 11): Customizing the Desktop
Proj 13 (Ch 12): Internet Explorer
Proj 14 (Ch 14): Hibernation -- Not required because you cannot do it on VMWare
Proj 15 (Ch 15): Scheduled Tasks
Proj 16 (Appendix C): MMC
Proj 17 (Ch 16): File Associations
Proj 18 (Ch 17): File Compression
             Download BigFile.txt
Proj 19 (Ch 18): Disk Management
Proj 20 (Ch 23): Making a Workgroup
Project 21: TCP/IP Addressing Exercises (Ch 23)
Project 22: Command-Line Utilities for Networking (Ch 24)
Project 23: Printers (Ch 25)
Project 24: Remote Desktop (Ch 26)
Project 25: Virtual Private Networks (Ch 26)
Project 26: Outlook Express (Ch 27)
Project 27: Fax (Ch 28)
Project 28: Maintenance and Backup (Ch 30)
Project 29: Event Viewer (Ch 31)
Project 30: System Restore (Ch 32)
Project 31: Troubleshooting Stop Errors (Ch 33) (extra credit)
             Download StopOnCtrlScroll.vbs
             Download DontStopOnCtrlScroll.vbs
Project 32: Editing the Registry (Ch 34) (extra credit)
Project 33: Joining a Domain (Ch 13) (extra credit)
Project 34: Roaming Profiles (Ch 13) (extra credit)
Proj 35 (Ch 10): Task Priority
             Download MARCH.BAT

Proj X1 (Extra Credit): MBSA
Project X2: Encrypting File System (Extra Credit)
Project X3: Group Policy (Extra Credit)
Project X4: Unattended Installation (Extra Credit)
Project X5: Offline Files (Extra Credit)
Project X6: Vista (Extra Credit)

Virtual PC versions of Projects

Proj 1 (Ch 2): Installing Windows XP Professional on a Virtual PC
Proj 2 (Ch 2): Additions and Updates
Proj 4 (Ch 2): File and Settings Transfer Wizard
Proj 5 (Ch 3): Remote Assistance
Proj 6 (Ch 2): Recovery Console
Proj 7 (Ch 5): Driver Rollback on VPC

Extra Projects (not worth any points)

Project 1e: Unattended Installation
Project 4a: Domain Controller

Practice Test Notes

Objective 1
Objectives 2 and 3
Objectives 4 and 5

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MCDST




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Last Updated: 5-25-06 7:30 pm