CNIT 235: Windows Desktop Support Technician With Vista!

Spring 2007 Sam Bowne

Description · Schedule · Lectures · Projects · Links · Home Page

Final Grades Including Everything Posted 5-26 Noon

Open Lab Hours for Sci 214

Windows XP Inside Out Second Edition

CRN: 36895   Sec: 501   Thursday 6-9 pm   Science 215

Provides knowledge, skills, and practical methods to troubleshoot basic problems end users face running Windows XP Operating System and to configure and maintain common office applications in a network environment.

Upon successful completion of this course, the student will be able to:

A. Describe known problems associated with installations and upgrades of the Operating System
B. Apply service packs, patches, and application updates
C. Perform client configuration and customization
D. Troubleshoot system startup and user logon problems
E. Interpret various error messages and suggest appropriate solutions to the problems
F. Configure and troubleshoot hardware devices, such as displays, storage devices, and printers
G. Configure and troubleshoot security settings and security policies
H. Answer end-user questions related to application security
I. Demonstrate use of the Remote Desktop and Remote Assistance features
J. Set application compatibility settings
K. Analyze and resolve application installation problems
L. Manage email databases, including importing data, and fixing corrupted data

Back to Top



Schedule

    Date     Quiz & HomeworkTopics
Thu 1-18  Ch 1 - Introducing Windows XP & Ch 2 - Installing and Configuring Windows XP
Thu 1-25   Ch 2 - Installing and Configuring Windows XP (continued) &
Ch 3 - Help and Support Options
Thu 2-1Quiz: Ch 1 & 2
Proj 1-3 due
 
Ch 4 - Installing, Uninstalling, and Managing Programs & Ch 5 - Setting Up and Troubleshooting Hardware
Fri 2-2 Last Day to Add
Thu 2-8Quiz: Ch 3-4
Proj 4-6 due
 
Ch 6 - Security Essentials &
Ch 7 - Managing User Accounts, Passwords, and Logons
Thu 2-15Quiz: Ch 5-7
Proj 7&8 due
 
Ch 8 - Securing Files and Folders
Tue 2-20 Last Day to Request CR/NC Grading
Thu 2-22Quiz: Ch 8
Proj 9&10 due
 
Ch 9 - Securing Your Internet Connection &
Ch 10 - Tuning Up System Performance
Thu 3-1Quiz: Ch 9&10
Projects 11&12 due
 
Ch 11 - Tweaking the Windows XP Interface &
Ch 12 - Advanced Internet Explorer Options
Thu 3-8Quiz: Ch 11&12
Projects 13&14 due
 
Ch 14: Configuring Shutdown and Power Management Options &
Ch 15: Automating Windows XP &
Appendix C: Using and Customizing Microsoft Management Console
Thu 3-15Quiz: Ch 14&15&App C
Projects 15&16 due
 
Ch 16: Windows Explorer for Experts &
Ch 17: Managing and Finding Files
Thu 3-22Quiz: Ch 16&17
Projects 17&18 due
 
Ch 18: Managing Disks and Drives
Thu 3-29Quiz: Ch 18
Project 19 due
 
Ch 23: Setting Up a Small Network
Thu 4-5 Holiday: No Class
Thu 4-12No Quiz
Project 20 due
 
Ch 23: Setting Up a Small Network & Ch 24: Tweaking and Troubleshooting a Small Network
Mon 4-16 Last Day to Withdraw
Thu 4-19Quiz: Ch 23&24
Projects 21&22 due
 
Ch 25: Managing Shared Folders and Printers
Thu 4-26Quiz: Ch 25
Projects 23&24 due
 
Ch 26: Remote Access Options &
Ch 27: Using and Customizing Outlook Express &
Ch 30: Performing Routine Maintenance
Thu 5-3Quiz: Ch 26&27&30
Projects 25&27 due
Ch 31: Monitoring System Activities with Event Viewer &
Ch 32: Recovering After a Computer Crash
Thu 5-10Quiz: Ch 31-32
Projects 28-30 due
Ch 33: Troubleshooting Windows Errors &
Ch 34: Editing the Registry & Ch 13 - Managing User Profiles
Thu 5-17Last Class
Quiz: Ch 33&34&13
To Be Announced
Thu 5-24 Final Exam: 6-9 pm SCIE 215

Back to Top

Lectures

Policy

Ch 1 & 2 Lecture Notes       PowerPoint
   Ch 1: What's New in Windows XP
   Ch 2: Installing and Configuring Windows XP
Ch 3-5 Lecture Notes       PowerPoint
   Ch 3: Help and Support Options
   Ch 4: Installing, Uninstalling, and Managing Programs
   Ch 5: Setting Up and Troubleshooting Hardware
Ch 6 Lecture Notes       PowerPoint
   Ch 6: Security Essentials
Ch 7 Lecture Notes       PowerPoint
   Ch 7: Managing User Accounts, Passwords, and Logons
Ch 8-9 Lecture Notes       PowerPoint
   Ch 8: Securing Files and Folders
   Ch 9: Securing Your Internet Connection
Ch 10 Lecture Notes       PowerPoint
   Ch 10: Tuning Up System Performance
Ch 11 Lecture Notes       PowerPoint
   Ch 11: Tweaking the Windows XP Interface
Ch 12 Lecture Notes       PowerPoint
   Ch 12: Advanced Internet Explorer Options
Ch 13 Lecture Notes       PowerPoint
   Ch 13: Managing User Profiles
Ch 14 Lecture Notes       PowerPoint
   Ch 14: Configuring Shutdown and Power Management Options
Ch 15 & Appendix C Lecture Notes       PowerPoint
   Ch 15: Automating Windows XP
   Appendix C: Using and Customizing Microsoft Management Console
Ch 16 & 17 Lecture Notes       PowerPoint
   Ch 16: Windows Explorer for Experts
   17: Managing and Finding Files
Ch 18 Lecture Notes       PowerPoint
   Ch 18: Managing Disks and Drives
We will skip Ch 19 - 22
Ch 23 & 24 Lecture Notes       PowerPoint
   Ch 23: Setting Up a Small Network
   Ch 24: Tweaking and Troubleshooting a Small Network
Ch 25 & 26 Lecture Notes       PowerPoint
   Ch 25: Managing Shared Folders and Printers
   Ch 26: Remote Access Options
Ch 27 Lecture Notes       PowerPoint
   Ch 27: Using and Customizing Outlook Express
Ch 28 Lecture Notes       PowerPoint
   Ch 28: Sending and Receiving Faxes
Ch 30 Lecture Notes       PowerPoint
   Ch 30: Performing Routine Maintenance
Ch 31 Lecture Notes       PowerPoint
   31: Monitoring System Activities with Event Viewer
Ch 32 Lecture Notes       PowerPoint
   Ch 32: Recovering After a Computer Crash
Ch 33 Lecture Notes       PowerPoint
   Ch 33: Troubleshooting Windows Errors
Ch 34 Lecture Notes       PowerPoint
   Ch 34: Editing the Registry

Supporting and Troubleshooting Microsoft Office (Not in Textbook)       PowerPoint

Certification Review Handout 1: General info & Installation Questions

The lectures are in Word and PowerPoint formats.
If you do not have Word or PowerPoint you will need to install the
Free Word Viewer and/or the Free PowerPoint Viewer.



Back to Top

Projects

How to Read Your CCSF Email
How to Get your Windows XP Activation Code from MSDNAA
Downloading MSDNAA Software
Virtual Machines at Home

Errata for Projects 1-4

Proj 1 (Ch 2): Installing Windows XP Professional on a Virtual PC
Proj 2 (Ch 2): Updates and Antivirus

Proj V1 (Ch 2): Installing Windows Vista as a Second OS
Proj V2 (Ch 2): Antivirus and Updates on Vista

Proj 3 (Ch 3): Help and Knowledge Base
Proj 4 (Ch 2): File and Settings Transfer Wizard
Proj 5 (Ch 3): Remote Assistance
Proj 6 (Ch 2): Recovery Console
Proj 7 (Ch 5): VMWare Tools and Last Known Good Configuration
Proj 8 (Ch 6): Networking Wizard and Windows Firewall
Proj 9 (Ch 8): NTFS Permissions
Proj 10 (Ch 9): Internet Explorer Security
Proj 11 (Ch 10): Task Manager
Proj 12 (Ch 10): Task Priority
             Download MARCH.BAT
Proj 13 (Ch 11): Customizing the Desktop
Proj 14 (Ch 12): Internet Explorer
Proj 15 (Ch 15): Scheduled Tasks
Proj 16 (Appendix C): MMC
Proj 17 (Ch 16): File Associations
Proj 18 (Ch 17): File Compression
             Download BigFile.txt
Proj 19 (Ch 18): Disk Management

Preparing for Proj 20 -- Adding a Second Virtual Ethernet Connection
Adjusting VMware Settings (Sam has to do this)
Proj 20 (Ch 23): Making a Workgroup

Project 21: TCP/IP Addressing Exercises (Ch 23)
Project 22: Command-Line Utilities for Networking (Ch 24)
Project 23: Printers (Ch 25)
Project 24: Remote Desktop (Ch 26)
Project 25: Outlook Express (Ch 27)
Project 26: Fax (Ch 28) (10 pts. Extra Credit)
Project 27: Maintenance and Backup (Ch 30)
Project 28: Event Viewer (Ch 31)
Project 29: System Restore (Ch 32)
Project 30: Troubleshooting Stop Errors (Ch 33)
             Download StopOnCtrlScroll.vbs
             Download DontStopOnCtrlScroll.vbs
Project 31: Editing the Registry (Ch 34) (10 pts. Extra Credit)
Project 32: Joining a Domain (Ch 13) (10 pts. Extra Credit)
Project 33: Roaming Profiles (Ch 13) (10 pts. Extra Credit)

Project X1: MBSA (5 pts. Extra Credit)
Project X2: Encrypting File System (10 pts. Extra Credit)
Project X3: Group Policy (5 pts. Extra Credit)
Project X4: Unattended Installation (10 pts. Extra Credit)
Project X5: Offline Files (5 pts. Extra Credit)
Project X7: Hibernation (5 pts. Extra Credit)
Project X8: Virtual Private Network (10 pts. Extra Credit)
Project X9: Vista Boot Process (10 pts. Extra Credit)
Project X10: Gaining Administrative Privileges (10 pts. Extra Credit)



Back to Top

Links:

MCDST




Vista




Fun





Links by Blogrolling.com
Background from Animation Factory
Valid XHTML 1.0! Cynthia Tested!

Last Updated: 5-26-07 Noon